Frequently Asked Questions
"Our Business Is Keeping You Cool And Warm"
Find quick answers to common questions about our HVAC services, maintenance, installations, and indoor air solutions—helping you make informed decisions with confidence and ease.
How long has Stephens been in business?
Stephens is a family‑owned, three‑generation HVAC company serving Bay County since 1967—over 50 years of trusted experience.
What areas do you serve?
We cover Panama City, Springfield, Parker, Callaway, Pretty Bayou, Lynn Haven, and surrounding areas in Bay County, FL
What residential HVAC services do you offer?
We provide AC/heater repair, installation, duct repairs, thermostats, preventative maintenance, gas furnaces, heat pumps, geothermal systems, and air purifiers.
Do you recommend disposable or permanent filters?
Permanent filters are ideal. They're washable, more efficient, and a better long‑term investment.
Do you serve commercial properties?
Yes, Stephens supports commercial HVAC systems with installation, repair, duct services, thermostats, filtration systems, and maintenance programs.
What maintenance programs are available?
We offer bi‑annual preventative maintenance visits to catch issues early, helping avoid costly breakdowns.
What is the Everclean Green filter‑less system?
It’s a UV‑based indoor air filtration system that eliminates filters, removes 99.8% of pollutants, and improves airflow—reducing energy usage by 10–25%.
Is the Everclean Green system compatible with old units?
Yes—it can be retrofitted onto existing HVAC systems without needing a full replacement.
Which brands do you service?
Our certified technicians handle all major brands: Westinghouse, Frigidaire, Carrier, Gibson, Trane, Rheem, Goodman, York, Amana, Ruud, American Standard, Heil, Grandaire, Comfortmaker.
Do you offer free estimates and warranty coverage?
Yes, we provide free estimates, 10‑year parts warranties (registration required), lifetime air filters, and limited labor warranties on installations.